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VISTA BMW OF POMPANO BEACH

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We have always had a deep commitment to Customer Satisfaction.

In our efforts to accomplish this achievable goal we have installed several intensive training programs. From the fundamental sales program to the advanced CSI program, this process is a continual progressive system. We have taken that commitment and escalated it to the ultimate goal of 100% CSI.

The Fundamental Sales program covers the entire sales process. From the greeting of the customer to the delivery of the vehicle.

In the fundamental sales program any employee hired for sales (regardless of their experience) must complete this 40 hour 1 week course. After which they must work with an experienced salesperson that has successfully completed all the required curriculum. During that week they are required to attend "question and answer" training to complete the process. After one week of shadowing that person, they are then able to work independently. The training is reduced to 45min a day, Monday through Thursday for the remainder of their employment at the sales position.

The Advanced CSI program is a mandatory 1 day a week 13 week course that all Vista Motors employees must attend.

This advanced program gives all our employees a better understanding of what customer service is and how to better handle service related issues. With our entire workforce properly educated in the art of Customer Service, we at Vista Motors feel we have done our best to provide you with the best.

Systems
Our State of the Art facility is well equipped with advanced data and communications systems. We incorporate the latest in technology to expedite in a thorough manner all customer related services. Our advanced phone and voicemail system gives the caller complete control on how their call is handled. Our highly trained operators connect your call quickly and courteously leaving a brief or null hold time. We spared no expense in this area.

Internet
In recognition of this powerful tool, we recently launched our newly reconstructed Internet Automotive Services web site. This monolithic site is information rich, easy to navigate, and full of customer related features. It is a constant work in progress as we update our site weekly with special events, current information and web technology. All submitted forms are handled by an Internet operator who immediately passes the information to the appropriate representative (during regular business hours). This insures your inquiries are responded to promptly.

We are committed to offering you because you deserve the best!

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World's Largest BMW Dealership now located at

744 N. Federal Highway - Pompano Beach, FL Telephone: (1-866) 749-5932

 

(1.866.749.5932)

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